Some treats for you all today 🙂
In the computing world, there’s a term “WTF”. I’m sure you know what it stands for (what the f***), but one other blogger has nicely termed it as “Worse Than Failure”. It is used when we encounter situations of:
- Dumb management
- Dumb programmers
- Dumb users
- Dumb mistakes we make ourselves
Let me share with you some stories of phone calls I get at work. Names have been changed to protect myself (the innocent).
Case One: Flirty Mary
Me: Hello?
Mary: Hello Adino, I have this problem…
Me: Did you click this and this and this?
Mary: Oh yeah, not yet hahaha… Adino you are so good la…
Me: No lah, haha…
Mary: You know ah, I thought I did something wrong in the system. If my boss find out I will lose my job.
Me: *joke* I also won’t have job la haha…
Mary: Then I don’t care, you take care of me la…
Me: Err… *quiet*
Case Two: Grandma Stories
Me: Hello?
Ms A: Hello Adino, I have a problem…
Me: OK, do this and this and this, then do that. Try now?
Ms A: Oh yeah, can already. Thank you for you help.
Me: OK, good bye…
Ms A: By the way ah… I really don’t like this other system la. So hard to use, not flexible…
*2 minutes later*
Me: Aha, aha, yes…
*2 minutes later*
Me: Mm… mmm… yeah I agree… *surfing blogs*
*2 minutes later*
Me: OK, Ms A, why don’t you raise your concerns to my manager? Ok? Thanks, bye!
Case 3: Know-it-all Jack
Me: Hello?
Jack: Hello, your system have problem.
Me: Have you tried doing this and this and that?
Jack: Yes I have, I even tried that and that and this…
Me: Hmm… strange…
*at this point the user sounds quite tech-savvy so I use more technical terms*
Me: So have you checked that the client utility is installed properly? When you installed, did you have administrator privileges?
Jack: Err… ya ya. I already did that. Your system not working la
Me: Strange… Are you sure? No one else is having this problem. Can you give me your IP address?
Jack: I forgot, where do you do that
Me: Start button, Run. Then type ‘Cmd’. Then use the ipconfig utility.
Jack: Where’s the Start button?
Me: …