I’m in a bit of a dilemma in the office. Here’s the story…
User A: Hello? Doraemon?
Me: Hello… err… it’s Adino.
User A: Doraemon ah… I don’t like the screen this way la. Can you change it to pink colour?
Me: OK.
Next day…
User B: Hello, Adino please?
Me: Yes
User B: Adino, how come you changed to pink colour? Customer complain, don’t like the colour.
Me: But User A requested it…
User B: No no no… change it back
10 minutes later…
Me: Boss, what to do?
Boss: You must get user to sign off before you do anything
10 minutes later
Me: Hello User B? Can I get you to sign off before I change it back? You will need to co-ordinate with User A to come to an agreement
User B: No no no, I won’t sign off because I didn’t request this change. You have to go to User A
10 minutes later
Me: Hello User A? I need to remove the pink colour. I need you to sign off to agree on this.
User A: No no no, I won’t sign off because I don’t want it to change
Me: Sigh…
10 minutes later
Me: Boss, they don’t want to sign la. How?
Boss: How can they be like that? This is not good… *lecture lecture*
Me: Ya I know boss
Boss: Next time you cannot do like this *lecture lecture lecture*
Me: Sigh…
September 3, 2007 at 17:08
Eh you didn’t ask them for black and white before the first change arr ….. customers are always like that de. Push the blame back onto vendors.
Adino: Sigh… in my office no such thing larr.. they always say “ok I will sign later” but want results immediately.
September 4, 2007 at 08:27
You have to get them sign
In my line, if they don’t sign, next time you will see your pants dropped in court
Adino: Yeah, for your line need to get signature. For my line… at the most cause me extra work only.
September 4, 2007 at 08:51
put black on
Adino: Eh… what does that mean?
September 4, 2007 at 11:44
yeah man! in my previous job, i’ve learned that BLACK AND WHITE ON DOTTED LINES are very very important!!!!
Adino: Yeah… I’m learning that now too
September 4, 2007 at 15:37
put black instead of pink!
Adino: Oh, you mean change the colour… actually the real issue is not changing the colour. It’s much more complicated than that. I just used the pink colour as a simplification of the actual problem, which is one user wanting a screen to display a certain default transaction type and another user wanting to display another default transaction type.