Someone Stole My Identity!

I’m super angry with Astro (the company with a monopoly on Malaysia’s satellite TV market) right now.

I’m so angry you couldn’t cool me down even if you were Vanilla Ice. An entire Haagen Daaz buffet won’t slow the hot blood pumping through my veins.

After I sold off my apartment in Subang (this was almost three years ago), I terminated my Astro account. I don’t remember if I did this over the phone or wrote a letter, but I’m sure it was done.

Last year when I applied for a new Astro account in my new condo in Kelana Jaya, I was told that I was blacklisted because I owed almost RM300. Okay, fine I thought. Perhaps there was some mix up after I terminated my account last time and they billed me extra.

I decided to let it go and just pay so I can start the account without any hassle.

Today, I got a call from some debt collection company that I owe RM165 to an unknown Astro account under my name and IC number.

After calling Astro (getting through is an amazing feat in itself), I asked why I was still being billed when I had terminated the account. I asked where the charges are coming from.

I was told that my old account number A was actually terminated due to a damaged smart card complaint, and a new account number B was created in October 2007.

I never knew any of this!

I told the customer rep that I am not going to pay a single cent, and he said he is referring this case to his team leader.

How can Astro re-activate my account without my permission? As far as I was concerned, the account was terminated. Why should it be allowed to be reactivated in the first place?

This is a serious breach of privacy and trust!

I am so angry right now!

As I am writing this, my real estate agent has given us the contact of the new owner of my previous apartment. Apparently he had rented the apartment to some students.

I am trying to get the name and IC numbers of the students to make a police report.

I am also preparing to make a report to the consumer tribunal if I am forced to pay the money.

I am a hair-trigger away from canceling all Astro services. I am confident I can survive on torrents alone.

Update: I am calling Astro again right now (on hold for the last 10 15 minutes!) to terminate the fraud account.

Update 2: During my call, a nice lady helped me to suspend the account, and refer this case to the fraud department. She confirmed that I have lodged a call to terminate the account before.

The new apartment owner is very nice and helpful, and will try to go after his ex-tenants.

Sigh… I’m having the most horrible week. I think so far only Pablo knows what happened to me last week. If you know what he does for a living, then you may guess what happened.

15 thoughts on “Someone Stole My Identity!”

  1. I feel your anger, I would feel the same if it happened to me. Too many crooks out there.

    Adino: I have found the suspects… now just waiting to get their name(s) and IC number(s).

  2. Aiyo! What a terrible thing to have happened! I didn’t know identity theft could take place in Malaysia. Hope all works out for you.

    Adino: It happens, especially when companies don’t take your information seriously.

  3. Tell you a trick
    If they refuse to return the identity and the money to you
    Write a letter directly to the CEO of Astro
    Everything will be settle within a week

    Adino: I will explore that option πŸ™‚

    Right now the case has been referred to the Astro fraud department. Still waiting for the investigation.

    If they find no fraud, then I might still have to pay.

  4. hmphh!!
    almost every blog i drop by ppl complaining abt Astro..
    they should do something la~~

    Adino: I’m just waiting for another competitor to come. I will switch immediately.

  5. πŸ˜› It’s been a challenging week indeed.

    Consider terminating Astro altogether. You probably won’t have time for it when baby is around πŸ˜›

    Adino: I’m seriously considering. But I won’t do it just yet.

  6. you might want to keep track of the investigations. Reason being is ther will be no investigation unless alot of noise is made. Take for example they say they will investigate my insurance claim for a month. I got frustrated, called the manager in charge and everything was done the next day. They usually won’t do their jobs here.

    Oh and the police, you probably will get nothing done with that unless you have some political connections.

    In a totally different scenario, someone was in need of an ambulance. Calling the emergency line they requested for RM600 before they will send one. My Father blew and used his connections all the way to the health minister and 6 ambulance arrive for free of charge.

    I have learnt not to lose my cool in all this but learnt how to make big noises. haha. Stay cool bro. That is a huge problem with companies here. We even boycott music stalls as they monopolize brands and charge ridiculous prices. I got mad so many times until now I don’t care la. There are always alternatives. I will refuse to pay. Make sure they file an official complaint why I am not paying.

    Well good luck!

    Adino: As far as I’m concerned… they are the ones asking for money. If they delay, then it’s fine by me.

    Police report is necessary to protect myself. What if these people continue to do other things other than my Astro? What if they use it to get a loan?

  7. even saying that. I realised I lose my cool too when my bike nearly got stolen grrr hahaha. In the end I had to pay 1000 to fix it up for something i didnt cause… sad sad

    Adino: Stuff like this happens πŸ™

  8. someone stole ur identity.. u need lifelock.com… hahhahaa i am just writing a paid post about it..how they protect u from stolen identity n stuffs.. hehehe..
    goodluck, adino!

    Adino: I don’t know if that will work in Malaysia πŸ™‚

  9. Sorry to hear about this bro. It almost happened to me too. When I bought my waja – i got a free astro too. But i didnt utilise it – gave it to my cousin whose father sold the car to me. But a few years later I discovered a account under my name in Putrajaya! I dont know how that happened, but i made a few complains to have that account suspended. Thank God it did not have unpaid subscription. Someone must have taken my free astro used my name and continued using the astro under my name.

    Unfortunately this is rather common! That is why I get very upset when I see contest winners name and ic displayed big time by stupid companies – some big banks mind u have done this for years. Now I think many have realise something amist and stop publishing the full ic.

    Keep calling them and pressing them. Otherwise demand to speak to the manager or go to Astro yourself.

    Adino: I’m still waiting for the telephone call. And I’m waiting to see what the new apartment owner can do. My CG leader works for Astro, so I might need to get his help to identify the person in charge.

  10. This is one sticky situation. Really frustrating. I hope you can resolve this soon. Keep us updated.

    Adino: Thanks. I will keep everyone updated.

  11. I think the students aren’t at fault because the apartment purchaser should inform you that your account is not yet terminated.if you can present a letter of termination,that is even better.

    Adino: Hi! Welcome to my blog, and thanks for commenting!

    My account was terminated. Someone just reactivated it without my knowledge. The suspects in this case are at fault because they committed a crime. It doesn’t matter if they own the apartment or not. The owner probably did not even know about it until he received a call from us the other day.

  12. Identity get stolen is quite common case in Malaysia. You can see how ‘secured’ at here, haha~!

    Luckily Astro still keep your record at three years ago…

    Adino: Yeah lor… must be careful especially with IC number. And I haven’t even mentioned those cases of ‘identity theft’ during election period.

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