The roll out failed. Why? Let’s just say that the performance was not up to expectations.
I spent two weeks at my company’s Ipoh office supporting users during the rollout. The staff were nice. The customers were quite forgiving (at first).
I don’t blame them for being impatient. Some of them traveled an hour to come to the office and the system could not produce the results they wanted.
Now it’s back to the drawing board. The vendors are hopefully working on system improvements.
Our team has lost credibility and goodwill of quite a lot of users. It?EUR(TM)s more difficult to get things done now, but that?EUR(TM)s okay. I?EUR(TM)ve been through tougher situations.
It?EUR(TM)s all about managing expectations and handling the tough customers.
I’m just so tired, but I have to find some way to motivate myself.
I’ve also had mixed feelings of sadness, a sense of failure, work stress, and being demoralized.
Looks like 2010 is going to be another long, tough year. In another few months we’re going to try another roll out.
Anyway, Chinese New Year was a mixture of being tired, a great time to rest, over-eating, watching TV and getting sick (not in that order).
I ate so much, I am starting to look like a Biggest Loser Asia contestant.
Maybe I have been finding comfort in food.